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Everything you need to know about ordering, shipping, sizing, and more. Can't find what you're looking for? Contact us.

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Orders

Browse our collections, select your item, choose your size, and add it to your cart. Checkout is quick and secure — we accept all major cards, Apple Pay, Google Pay, and PayPal.

Since every piece is made to order, changes and cancellations must be requested within 24 hours of purchase. After that, production has already begun. Email us at momentraapparel@gmail.com as soon as possible.

Yes — you'll receive an email confirmation immediately after placing your order, and a second email with tracking once your item ships.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay.

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Shipping

Shipping within the US typically takes 3–5 business days after your item is produced. International shipping times vary by destination — usually 7–14 business days.

Yes — we offer free standard shipping on all US orders over $75. Orders under $75 have a flat shipping rate calculated at checkout.

Yes, we ship worldwide. International orders may be subject to customs fees and import duties depending on your country — these are the responsibility of the buyer.

Once your order ships, you'll receive a tracking number by email. You can also track your order directly from your Shopify account if you checked out with an account.

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Production

Every Momentra piece is made to order. Production typically takes 3–7 business days before your item ships. This is separate from shipping time.

We believe in intentional production — no overstock, no waste. Every piece is made specifically for you, which means better quality and a smaller footprint. Your order is not an inventory pull. It's a creation.

We partner with Printful and Printify — two of the most trusted print-on-demand providers in the industry — to produce and fulfill every order with consistent quality.

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Returns & Refunds

Because every item is made to order specifically for you, we do not accept returns or exchanges for change of mind or incorrect size selection. Please check our sizing guide carefully before ordering.

If your item arrives damaged, misprinted, or defective, we will replace it at no cost to you. Email us at momentraapparel@gmail.com within 7 days of delivery with a photo of the issue and your order number.

If your tracking shows delivered but you haven't received your package, please contact us within 7 days. We'll work with our fulfillment partners to resolve it as quickly as possible.

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Sizing

We offer sizes XS through 3XL for most items. Size availability may vary by product — check the product page for the full size range.

Each product includes a size chart with measurements in inches and centimeters. We recommend measuring yourself and comparing to the chart rather than going by your usual size, as fit can vary by style.

Generally yes, but it depends on the style. Tees tend to run true to size with a relaxed fit. Hoodies run slightly larger. Always check the size chart on each product page.

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Custom Orders

Custom phrase requests are available on select items marked "Custom Phrase" in our Identity collection. Contact us at momentraapparel@gmail.com to discuss your idea before ordering.

Yes — we love group orders for weddings, bachelorettes, reunions, and team events. Email us with your event details, quantity, and timeline and we'll make it work.

Custom orders typically take 5–10 business days to produce plus shipping time. For large group orders, allow 2–3 weeks. Contact us well in advance of your event date.

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Pets

We carry bandanas, tees, and accessories for dogs and cats. Our pet collection is designed to match our human pieces so you and your pup can wear the moment together.

Each pet product includes a sizing guide based on your pet's neck size, chest, and body length. When in doubt, size up — pets are more comfortable with a little extra room.

Yes — all pet products are made with pet-safe materials and inks. They're machine washable on a gentle cycle. We recommend air drying to preserve the print.

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